Privacy Policy

Your privacy matters to us. Here’s how we handle your information.

We Respect Your Privacy

Taiwan Merch Co collects only the information necessary to fulfill your orders and improve your shopping experience. We never sell your personal data to third parties.

Introduction

This Privacy Policy explains how Taiwan Merch Co (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website at taiwanmerch.co or make a purchase from us.

By using our website, you agree to the collection and use of information as described in this policy. If you do not agree with our practices, please do not use our website.

Information We Collect

We collect information that you provide directly to us, as well as information that is collected automatically when you use our website.

Information You Provide

  • Contact information — name, email address, phone number
  • Shipping information — delivery address and any special instructions
  • Payment information — processed securely by our payment providers (we do not store your full card details)
  • Account information — username and password if you create an account
  • Communications — messages you send us via email or contact forms

Information Collected Automatically

  • Device information — browser type, operating system, screen resolution
  • Usage data — pages visited, time spent on site, referring website
  • IP address — used for security, fraud prevention, and approximate location
  • Cookies — small data files stored on your device (see Cookies section below)

How We Use Your Information

We use the information we collect for the following purposes:

  • Process and fulfill your orders — including shipping, payment processing, and order confirmation emails
  • Communicate with you — respond to your questions, send order updates, and provide customer support
  • Improve our website — analyze how visitors use our site so we can make it better
  • Send marketing emails — only if you have opted in to receive them (you can unsubscribe at any time)
  • Prevent fraud — protect against unauthorized transactions and ensure the security of our platform
  • Comply with legal obligations — meet tax, accounting, and regulatory requirements

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted service providers who help us operate our business:

  • Payment processors — to securely process your transactions
  • Fulfillment partners — to print and ship your orders
  • Shipping carriers — to deliver your packages and provide tracking information
  • Analytics providers — to help us understand website usage and improve our services
  • Email service providers — to send transactional and marketing emails on our behalf

We may also disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Cookies & Tracking Technologies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use the following types of cookies:

  • Essential cookies — required for the website to function (shopping cart, login sessions, security)
  • Analytics cookies — help us understand how visitors interact with our website
  • Preference cookies — remember your settings and preferences for future visits

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including your ability to make purchases.

Data Security

We take the security of your personal information seriously. Our website uses SSL encryption to protect data transmitted between your browser and our servers. Payment information is processed through PCI-compliant payment providers and is never stored on our servers.

While we implement commercially reasonable measures to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access — request a copy of the personal data we hold about you
  • Correction — request that we update or correct inaccurate information
  • Deletion — request that we delete your personal data, subject to legal obligations
  • Opt-out — unsubscribe from marketing communications at any time
  • Data portability — receive your data in a commonly used, machine-readable format

To exercise any of these rights, please contact us at hello@taiwanmerch.co. We will respond to your request within 30 days.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Order information is retained for as long as your account is active and for a reasonable period afterward in case you need to access your order history or we need to address any issues related to past orders.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at hello@taiwanmerch.co and we will promptly delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the “last updated” date at the bottom of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Questions About Your Privacy?

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please don’t hesitate to reach out.

Contact Us

This policy was last updated on February 17, 2026. Taiwan Merch Co reserves the right to modify this privacy policy at any time. Changes will be posted on this page.