Returns & Refunds

Your satisfaction is our priority. We want you to love what you ordered.

14-Day No-Questions-Asked Returns

Changed your mind? Not what you expected? No problem. We accept returns within 14 days of receiving your package and will issue a full refund — no questions asked. Return postage is the responsibility of the customer.

Return Eligibility

To be eligible for a return and refund, the following conditions must be met:

The return request is made within 14 days of receiving your order
Items are unused, unwashed, and in original condition
Items are returned with all original tags and packaging
You have proof of purchase (order confirmation email or order number)

How to Start a Return

Starting a return is simple. Just follow these steps:

Step 1: Email us at hello@taiwanmerch.co with your order number and reason for the return
Step 2: We will confirm your return request and provide you with a return shipping address
Step 3: Ship the item(s) back to us at your own expense, using a trackable shipping method
Step 4: Once we receive and inspect the returned item(s), we will process your refund

Refund Process

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed as follows:

Refunds are issued to the original payment method used at checkout
Please allow 5–10 business days for the refund to appear on your statement after processing
The full purchase price of the item(s) will be refunded, excluding original shipping costs
If there is a delay, please contact your bank or credit card provider, as processing times may vary

Return Shipping

Return postage is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

Please pack items securely to prevent damage during transit. Items that arrive damaged due to poor packaging may not be eligible for a full refund.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at hello@taiwanmerch.co with photos of the issue. In these cases, we will cover return shipping costs and send you a replacement or issue a full refund at your preference.

Exchanges

We currently do not offer direct exchanges. If you would like a different item or size, please return the original item for a refund and place a new order for the item you prefer.

Frequently Asked Questions

You have 14 days from the date you receive your package to request a return. Returns requested after this window cannot be accepted.

No. We offer no-questions-asked returns within 14 days. While we appreciate feedback so we can improve, you are not required to provide a reason.

Return postage is the responsibility of the customer. However, if you received a damaged, defective, or incorrect item, we will cover the return shipping costs.

Once we receive your return and confirm eligibility, your refund will be processed within 3–5 business days. Depending on your bank or payment provider, it may take an additional 5–10 business days to appear on your statement.

Yes, all items — including sale and clearance items — are eligible for return within the 14-day window, as long as they meet the standard return conditions.

Need Help?

If you have any questions about our returns and refund policy, or need assistance with a return, please don’t hesitate to reach out.

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